Recent General Posts

Building Cleanup

11/29/2017 (Permalink)

General Building Cleanup Condition of the building before our team went in.

At SERVPRO of Orange, Sullivan & So. Ulster Counties we understand the frustration that comes with damage to your home or property. This is why we work hard to ensure our customer’s satisfaction above all else. When looking at the picture you can see that this property faced a number of different issues that caused them to call us. The floor suffered water damage that led to a number of other issues. Our crew went in and used their SERVPRO tools to help get rid of the water and other damage the property suffered. We used air movers, air scrubbers, and dehumidifiers to remove all of the water on the property. Then we went back in and cleaned what we needed to in order to restore the property back to the desired state. 

Who is going board up my Grand Strand home?

8/9/2017 (Permalink)

General Who is going board up my Grand Strand home? Leave the boarding up to the pros at SERVPRO, its in our name.

After the fire is out and the firefighters are gone who is left to help you?

You home will be left wide open to show the entire world what is inside after the firefighters put out the fire. You will be at your most vulnerable stage in life, feeling empty and helpless but you still need to protect your home and your possessions.

SERVPRO understands this and will board your entrances and exits as well as your windows up for you safely, securely and professionally. Is this really the time you want to trust just any guy with a truck to board up your home with any personal items still left inside?

Let the professional fire damage restoration technicians at SERVPRO take your fears away, put your mind at ease and make you start to feel safe again. 

Damaged Documents in Your Commercial Property?

7/1/2017 (Permalink)

General Damaged Documents in Your Commercial Property? It can be overwhelming when unexpected fire or water damage affects your school, business or home.

When it comes to assessing damage, some of the most valuable items may just be documents, photos, or books. These items aren’t always lost, we can help. Document Restoration is another service SERVPRO of Orange County can provide.

The SERVPRO® Document Restoration Facility Offers:

  • Innovation: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

If you or your facility is in need of Document restoration services please contact us today and we would be happy to help you restore your valuable documents.

Are You Ready for Whatever Happens?

5/26/2017 (Permalink)

General Are You Ready for Whatever Happens? The best way to reduce interruption to your business following a disaster is to plan for it now!

It is estimated that as many as 50% of businesses may never recover following a disaster. Of the ones that do, an overwhelming majority of them had preparedness plans in place. 

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Most contingency plans are made up of three main components: incident response, disaster recovery, and business continuity. The SERVPRO® ERP addresses incident response and disaster recovery. Think about potential disasters that could affect your facility. Now ask yourself: Are you ready?

Our SERVPRO® Emergency READY Profile is a start-up approach that provides important information needed to begin mitigation and recovery services.

Why the SERVPRO® ERP?

    • A no cost assessment of your facility


        • This means there is no need to allocate funds, giving you a great value at no cost.


    • A concise Profile Document that contains only the critical information needed in the event of an emergency.

        • It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.


    • A guide to help you get back into your building following a disaster.

        • This can help minimize the amount of time your business is inactive by having an immediate plan of action.


    • Establishes SERVPRO® of Tustin as your disaster mitigation and restoration provider.

        • You have a provider that is recognized as an industry leader and close by.


    • Identification of the line of command for authorizing work to begin.

        • This saves time so we can begin the work of mitigating the damage which can save you time and money


        • Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Fix Up Your Firebox

5/15/2017 (Permalink)

General Fix Up Your Firebox Unsightly cracked and crumbling mortar inside a fireplace can be fixed in minutes with a few simple tools.

The mortar in most brick joints consists of sand, lime, and Portland cement. But in a fireplace, that mix just crumbles away when subjected to roaring wood fires. For this application, masons rely on a refractory mortar made of magnesium silicate, which can withstand beat up to 2,000 degrees F. Yet even refractory mortar can fail as the brickwork expands and contracts with repeated fires. Fortunately, fixing those damaged joints is a snap, thanks to high-temp fireplace mortars packaged in caulk tubes.

Tools Needed:

  • Nitrile gloves
  • 5-gallon bucket
  • Sponge with abrasive pad
  • Grout-removal tool with triangular carbide blade
  • Stiff-bristle brush
  • Wet/dry vac
  • Nylon-bristle brush
  • Refractory mortar
  • Caulk gun
  • Tuck-point trowel

STEPS 

  1. Wash the brick: Put on nitrile gloves, then thoroughly scrub soot off the sides of the firebox with an abrasive pad on a wet sponge. Soot dissolves fairly easily when wet. The washing also dampens the brick and mortar, a necessary step before repointing.
  2. Dig out the loose mortar: Using a grout-removal tool fitted with a triangular carbide blade, scrape out cracked, loose, and crumbling mortar. Stop when the sides of the blade touch the edges of the brick. The blade’s triangular shape prevents it from going too deep (more than half the width of the joint). Clean the joints with a narrow, stiff-bristle brush and sweep up the mortar crumbs with a wet/dry vac.
  3. Wet the joints: Go over all the scraped joints with a nylon paintbrush, dipping repeatedly into a bucket of clean water. Refractory mortar bonds best to a damp surface, and the brush bristles ensure that all of the old brick and mortar are moistened.
  4. Caulk the joints: After slipping a tube of refractory mortar into a caulk gun, drag the tube’s nozzle over all the scraped mortar joints, leaving behind a fat bead of caulk. Make sure to fill any gaps between the hearth and the firebox floor.
  5. Pack the mortar: Use a 3/8-inch-wide tuck-pointing trowel to smooth and press the soft mortar firmly into each of the joints, then scrape off the excess with the trowel’s edge. In corners, use a gloved finger to pack and smooth.
  6. Wipe away the residue: Multiple swipes with a damp sponge with remove most of the mortar residue. Wipe the brick again in 24 hours, after the remaining residue dries to a haze. This mortar’s heat-resistant qualities kick in when it reaches 500 degrees. Either a heat gun or a small, brief fire will serve the purpose.

Keeping your firebox in tip-top shape is just one step in keeping your fireplace in good working order, and preventing home fires.

 

Do you know how to shut off the water at your work?

5/8/2017 (Permalink)

General Do you know how to shut off the water at your work? Now that's a huge water damage!

Many workplaces always call's on the boss or the maintenance man when something goes wrong. What if they were home sick, or in a meeting and you need to locate the water shut off, where do you start? 

SERVPRO of Orange County can help commercial property in planning for a water, fire, storm damage. How, with a free Emergency Response Profile created by the SERVPRO Marketing Department. 

By having a plan of action and including it into your regular training at your office you can minimize the cost if an unplanned event happens like a frozen pipe, fire, or anything. 

Some property manager use this as a tool to keep everything organized in one central location. 

Is your business ready for a disaster. Even a simple pipe burst can cause a lot of damage and headache. With a SERVPRO® Emergency READY Profile it can have the critical information to minimize damages, provide the resources for the employees of the company, and provide property details and information. This is a FREE services that we provide to commercial properties. 

Make an appointment today to get started!

If the unthinkable happens, call your local SERVPRO of Orange County Professionals at (845)-342-3333 seven days a week 24/7 to help you avoid the cost and hassle of secondary damages.  We will help make it "Like it never even happened."

SERVPRO Named to Entrepreneur's Top 10 Franchise List for 7th Consecutive Year

4/24/2017 (Permalink)

General SERVPRO Named to Entrepreneur's Top 10 Franchise List for 7th Consecutive Year SERVPRO, a cleanup and restoration franchise company, maintains its hold on the top ranking in the Restoration Services industry.

SERVPRO, a cleanup and restoration franchise company, maintains its hold on the top ranking in the Restoration Services industry for the 13th consecutive year and moves up to the number four spot overall in the 2016 Franchise 500 rankings from Entrepreneur magazine. This is the seventh consecutive year SERVPRO has been included in the magazine's Top 10 list, standing out in a group of more than 951 franchises that qualified for inclusion in the list.

Entrepreneur magazine's Franchise 500 selection process uses "objective, quantifiable measures of a franchise operation" to help would-be entrepreneurs identify franchise investment opportunities. Some of the most important factors considered by Entrepreneur in developing the list each year are "financial strength and stability, growth rate and size of the system."

"This recognition affirms that SERVPRO is a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension its customers," said Sue Steen, SERVPRO Industries, Inc., chief executive officer. "The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer."

According to Steen, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

  • SERVPRO's strength as a brand with a national footprint, wide-spread market penetration, laser-focused brand messaging, and the ability to create national partnerships with organizations such as the PGA TOUR and the American Red Cross.
  • SERVPRO's commitment to being a learning organization, which keeps training and support at the forefront of the company's culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers.
  • SERVPRO's focus on continued development and support for proprietary software and system’s to allow the company's operational capacity to keep pace with an aggressive growth strategy.

Steen adds, "One of the potential pitfalls of growing too quickly is outpacing your capacity to train and support the franchisees. SERVPRO is a conservative company, and early on we took the time to build a strong system and put the building blocks in place to support growth without sacrificing support to our franchisees." "Today," Steen continues, "as a mature franchise organization with more than 1,700 locations under a single brand, recognition like this makes it clear we are reaping the rewards of having laid a solid foundation and a framework to handle quick growth. As our brand continues to grow, we will continue our winning strategy of supporting and improving upon our infrastructure and investing resources in training and support."

SERVPRO specializes in fire and water cleanup and restoration services, helping both commercial and residential customers recover from property damage emergencies "Like it never even happened." For more fire prevention tips and information about fire and water damage restoration services, please visit www.SERVPRO.com/.

Safety Tips for Winter Activities

3/13/2017 (Permalink)

General Safety Tips for Winter Activities Winter recreational activities may help fight off cabin fever, but they also can be dangerous.

Before heading outside, brush up on these safety tips for the slopes, rink, and more.


Dressing the Part


Staying warm is important for all winter activities. Protect yourself from hypothermia by wearing polypropylene undergarments — which absorb sweat but also retain heat — and layers of water- and wind-resistant clothing. And don't forget the essentials: hats, gloves or mittens, wool socks, and waterproof boots.


Hitting the Slopes


These safety tips can help reduce your chances of injury when you're downhill skiing or snowboarding:



  • Take lessons on how to stop, slow down and turn.

  • Never ski or snowboard alone.

  • Always wear a certified helmet with wraparound goggles.

  • Secure loose straps or clothing.

  • Identify the appropriate trails for your skill level.

  • Check your equipment before and after each run.


Skating Outdoors


Keep these safety guidelines in mind when ice-skating or playing hockey outside:



  • Stick to ice at least 6 inches thick and free of ice fishingholes and other debris.

  • Avoid ice that has formed over running water, such as a river.

  • Always wear a helmet: Hockey helmets offer the best protection.

  • Wear proper hockey equipment, including pads and gloves.

  • Learn how to properly fall on ice.


Snowmobile Cruising


Inexperience and poor judgment are both leading causes of snowmobile crashes. Learn how to ride safely:



  • If you are a novice, consider taking a snowmobile or snow machine safety training course before your first outing.

  • Wear a helmet that meets the current Department of Transportation certification standards.

  • Wear appropriate cold weather gear, such as a snowmobile suit, snow bib, jackets, and gloves, to cut the wind, repel water and allow ventilation.

  • Always go snowmobiling in groups and notify someone at home where the group is headed and the expected return time.

  • Always check the weather conditions before departing.

  • If traveling in mountainous terrain, check for "Avalanche Conditions."

  • Know the area where you're riding, if possible. There may be hazards, such as washouts (melted snow, flowing water or erosion impacting the trail, road or field), fences and drop-offs in unfamiliar areas.

  • Before departing, check your machine's fuel and fluid levels to make sure they are sufficient for the trip. You should also check the machine's overall condition and operation.

  • Never drive too fast for your comfort level, and keep speeds below 40 miles per hour at night.

  • Stay on designated trails.

  • Avoid driving on ice, but if it's the only option, wear a lifejacket.

  • Always ride sober, which includes avoiding prescription medications that may affect how you ride.

  • Be cautious when crossing roadways.

  • Never approach wildlife.

  • Carry a first-aid kit, water and non-perishable food in case of a mishap on the trail.


 

Sometimes, we feel like superheroes!

2/21/2017 (Permalink)

General Sometimes, we feel like superheroes! SERVPRO of Orange County responds to hundreds of jobs each year.

Whether it be a burst pipe, a kitchen fire or mold found in the basement, most of our customers are dealing with a stressful situation and trust us to be the experts who can help them out. For our customers, having their home and belongings destroyed is a traumatic experience. The opportunity to come into a home in need with the knowledge, equipment and skilled workers required to repair the damage is greatly rewarding to us. 


We received the following testimonial from Linda C. on "Angie's List" that exemplifies why we love the work we do.  Thank you, Linda.  You made us feel like superheroes!


"We never realized before how important it is to clean air ducts. This fall, a family member with asthma experienced difficulties whenever the hot air furnace turned on. We kept the furnace off and contacted several NADCA (National Air Duct Cleaning Association) contractors and left messages; however no one returned our calls. After several days of waiting in the cold, a local (unnamed) service provider recommended SERVPRO. We were grateful to the local company for recommending a competitor, SERVPRO.  SERVPRO's response was fast and professional. We are completely satisfied with their work 


Professional workers from SERVPRO responded after urgent call from homeowner. Arrived the very next morning and worked for several long hours in a cold house until the work was finished.  We are completely satisfied with their work. Problem resolved. No more dust or contaminants in the air ducts, and family member with asthma experienced no further breathing difficulties after work was completed. We were able to use our furnace once again.  There is a noticeable difference in the air quality throughout the house. Three individuals who provided service were excellent workers, left each room in perfect condition and communicated with us the steps involved, and gave us reports on the work progress and what to expect from the results. Excellent service professionals. We highly recommend this company."

Be SERVPRO Ready Before You Go on Vacation

6/16/2016 (Permalink)

General Be SERVPRO Ready Before You Go on Vacation You can relax on your vacation knowing that SERVPRO of Orange, Sullivan and S.Ulster counties has you covered.

Picture this: You are lounging on a wooden beach chair with sunglasses, staring at the beautiful ocean on your vacation.  This is the first time in months you have felt relaxed.  Suddenly, your cell phone rings.  On the phone is your neighbor who called to let you know there was a small kitchen fire in your home.    

Going on vacation should be relaxing and worry-free.  It is important to make sure your house is secure before you leave for your trip.  Be SERVPRO ready so you do not have to come back to damages in your home.  

Below are some tips for preparing your home provided by SERVPRO of Orange, Sullivan and South Ulster Counties.  

 

Make Arrangements with an Emergency Contact and Prevent Burglaries

  • Choose a close friend or a neighbor you trust as your emergency contact and provide them with all of your travel and hotel information in case they need to contact you.

  • A timer on lights will give the impression someone is in the house.

  • Leave written directions for alarm codes, doors or other information needed to properly care for your home.

  • Burglars often look for homes with mailboxes overflowing, make sure your mail is collected.

  • The Post Office can suspend your mail and start delivering again the day you get back.

Prevent Water, Fire or Electrical Damage

  • Shut off gas and water at the meter, supply tank or appliances.

  • Turn off the water valves to washing machines, sinks and the dishwater.

  • Do not forget to unplug electronics to cut down on any possible shortages which could potentially cause a fire.  According to Reader’s Digest, electrical equipment is the fourth common cause of house fires.

  • Check your smoke and carbon monoxide detectors to ensure they are working properly.

  • Adjust your thermostat for the season.  In the winter, it should be between 55-60 degrees and in the summer between 75-80 degrees.

A Few Last Things Before You Leave….

  • If you use a security system, notify your security system that you are leaving town.  In addition, tell the neighbors you trust to keep an eye out on the house for anything suspicious.

  • Take out all of your trash to prevent your house from getting too smelly.

  • The day you leave, go on one last walk through your home to secure windows, blinds, fences, doors and plugs. In case of emergency, this will make it easier for safety personnel to navigate through your home.  


If your neighbor calls while you are on vacation or you come back and encounter damages in your home, you can rest assured SERVPRO of Orange, Sullivan, and South Ulster Counties will make it like it never even happened.  We provide 24-hour emergency service and are dedicated to responding faster to any size disaster.  If you have any questions you can visit us at www.SERVPROosu.com or call us at 845-791-7647.  Our trained professionals are standing by.

Emergency Ready Profile FAQ

12/2/2015 (Permalink)

General Emergency Ready Profile FAQ SERVPRO is ready for whatever happens!

ERP FAQ

The marketing team at SERVPRO® of Orange, Sullivan & S. Ulster has been busy helping local businesses prepare for their next challenge by creating an Emergency Ready Profile® (ERP). Here are the most frequent questions we encounter when introducing the ERP to property managers and business owners.

What Is an ERP?

An Emergency Ready Profile® compiled by a SERVPRO® franchise professional is a document that organizes critical emergency information so that a property owner or manager can respond quickly and efficiently to a disaster. While many emergency plans focus on getting people out of a building safely, our plan aims to get everyone back in the building again as soon as possible.

What Will an ERP Cost?

There is no charge for an ERP. Homeowners are encouraged to download the SERVPRO® Ready Plan App to create their own personal Emergency Ready Profile® for their home. Commercial property owners and business managers can contact their local SERVPRO® franchise to have a professional come out and create the profile for them.

What Is in It for You?

With an ERP, you will be able to reduce business interruption and quickly mitigate a loss following an adverse event, saving both time and money. Important information like where to find your water, gas, electric and sprinkler shutoffs and key contacts for beginning restoration will be right at your fingertips in the SERVPRO® Ready Plan App, and you will be able to share this information quickly and easily with anyone who needs it.

What Is in It for SERVPRO®?

You may be wondering what’s in it for us if there is no charge for an ERP. That is a fair question. First, we hope that helping you prepare before you need our services makes it more likely you will think of us when disaster strikes. Second, we know that having this information organized ahead of time will allow us to better serve you should you choose to call us following an adverse event. However, even if you never use our services, we will still have the satisfaction of helping our community be better equipped to survive a disaster.

Who Has Access to Your Information?

Once we compile a commercial ERP, we deliver the following to the business owner or any approved personal at your company:

  • A printed document ERP.
  • A username and password for each user the mobile Ready Plan app version of your ERP, so you can immediately share it with all necessary parties at your discretion.

Here at SERVPRO® of Orange, Sullivan & S. Ulster the document is stored locally on our server, and the mobile version is stored in the SERVPRO® corporate Ready Plan app, in case you need us to respond to an emergency at your site.

Schedule Your Commercial ERP Today

Call us today to schedule your commercial ERP, so we can help your business be ready for whatever Mother Nature sends your way. Contact brittany.johnson@ocSERVPRO.com or 845-342-3333.